We always aim to provide a high standard of service to all our customers. However, there may be times when something leaves you disappointed or dissatisfied. Please tell us if you are unhappy or have a complaint about any aspect of our service. All feedback we receive from our customers helps us to consider changes that will ensure we meet your expectations now and in the future.
If you wish to complain, please get in touch with us as soon as possible. You can contact us by phone, in writing or by e-mail as follows:
Great American Specialty & Affinity Ltd
32 Queen Square
Phone: 0800 212 420
We recommend that you include your complaint reference number in all correspondence.
You can find details of the full Complaint Handling Procedure we will follow here:
If your complaint is not related to the way in which your policy was sold, you will need to speak to the underwriter of your policy. As we work with a number of insurance partners, please contact us in the first instance and we will advise you of who you need to speak to and how you can contact them.